• Ufone WhatsApp Helpline Service (“WhatsApp Service”) means service, either customized or otherwise, provided by Ufone, its partner(s), services provider(s), and/or Ufone on or through Ufone WhatsApp platform, from time to time, within Pakistan, Azad Jammu & Kashmir and Gilgit Baltistan (“Territory”).
• The Service mode of user facilitation is available for all Ufone Prepaid and Postpaid customers who have independently subscribed to use WhatsApp Service.
• There are no subscription charges for the WhatsApp Service mode; however, default internet usage charges will apply for using WhatsApp Service.
• Multiple subscriptions are allowed.
• This WhatsApp Service is a limited time user facilitation mode and is intended for use on as is basis.
• It is advised to review this page periodically for any changes in terms and conditions or important notifications. These terms and changes are effective immediately after they are posted on this page.
• If you have any questions or suggestions, do not hesitate to write us at customercare@ufone.com
• In case of subscribing multiple packages and offers, each subscription will have its own charging priority. You are requested to call 333 or email us at customercare@ufone.com for details about the charging preference of your intended/subscribed offer.
• We do not endorse any third-party services. Third-party providers of websites and applications (including Ufone WhatsApp platform) accessed by you through the Service are accessed at your own risk, and we have no liability for third party services. If third party websites or applications (including Ufone WhatsApp Platform) cause any problems or harm, you should seek redress directly from the third-party provider of those services. We have no responsibility in such matters and cannot assist. Third-party providers of websites or applications (including Ufone WhatsApp platform) that you access through your Ufone network/ mobile phone number may have their own terms and conditions. It is your responsibility to read and adhere to such terms and conditions.
• You agree that Ufone shall not be liable if (a) you have breached any of the terms and conditions, contained herein or (b) there has been an unauthorized transaction/instruction provided through Ufone WhatsApp platform as a result of any person having control or custody of telecommunications instrument (such as the mobile handset) so that such instrument may be used to give telecommunications instruction without authorization or any other issue/error/technological problem in the telecommunication instrument (such as the mobile handset) or duplication of mobile number / SIM of the customer such as but not limited to SIM card cloning, virus in handset etc.
• Advertising: From time-to-time Ufone may advertise its own products and services, and those of its associated companies of Ufone, through Ufone WhatsApp Services. Ufone may send the customer advertising material in respect of the said products and services and other associated companies of Ufone from time to time.
• Privacy and Personal Data: In connection with the provision of WhatsApp Service, Ufone will collect and process personal data about you and your use of WhatsApp Service. You understand that by opting to use WhatsApp Services you consent to the collection, use and disclosure of your Personally Identifiable Information (PII) and aggregated data. By using WhatsApp Service, you agree that Ufone can use your personal data in accordance with our Privacy Policy and as otherwise set out in any applicable service specific terms for inter alia for provision and analyzing service performance of WhatsApp Service
• Warranties and Disclaimers: Ufone warrants that it will perform its obligations in a professional manner in accordance with prevailing industry standards and make reasonable efforts to keep the required service operational. However, WhatsApp Service is provided on “as is” basis. You acknowledge that WhatsApp Service is not error-free. Ufone makes no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non- infringement, accuracy, completeness, performance and quality of service of Ufone WhatsApp platform or otherwise..
• Liability: Ufone (including, but not limited to, its shareholders, executives, officers, affiliated companies, partners and their contractors, officers, directors and employees) shall not be liable for any damages, whether arising under law, contract, warranty, indemnification, tort or otherwise, including, without limitation, incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the WhatsApp Service or otherwise.
• Indemnity: (a) You agree to indemnify, defend and hold harmless Ufone (including, but not limited to, its shareholders, executives, officers, affiliated companies, partners and their contractors, officers, directors and employees) from all claims, liabilities and expenses (including attorney’s fees) that arise from your misuse of WhatsApp Service in breach of these T&Cs or applicable laws and (b) Ufone reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You shall cooperate in good faith with Ufone in asserting any available defenses. .
• Proprietary Rights: The customer acknowledges that the software/ other internet related software which are required for providing WhatsApp Service or any Intellectual Property Rights (“IPRs) of Ufone in the process are the legal property of Ufone/ respective service providers. The permission given by Ufone to avail of WhatsApp Service to the customer shall/ does not create or convey any rights, title or interest to the customer or to any person, in the above software or IPRs of Ufone. The customer agrees that he shall not attempt to modify, translate, disassemble, decompile or reverse engineer such software or create any derivative product based on the software.
• Force majeure: Force Majeure means any circumstances beyond the reasonable control of either party, including, without limitation, fire, explosion, strikes or other labor disputes, riots or other civil disturbances, voluntary or involuntary compliance with any law, order regulation, recommendation or request of any governmental authority, and errors or downtime in networks, power supply, gateway or similar failures of communication. Neither Ufone nor you will have any liability, other than for the payment of money owing, for their failure to perform any of their contractual obligations arising out of or in connection with events of force majeure.
• Termination: (a) You may stop using WhatsApp Service by deactivation of your account at Ufone WhatsApp platform. You may do so by updating the settings on your personal account on Ufone WhatsApp platform. (b) Ufone may also stop providing WhatsApp Service to you, or add limits to your service, if you act in breach of these T&Cs or applicable laws, your right to use WhatsApp Service and access its content will in any event immediately, without notice, terminate without refund of any fees.
• Partial Invalidity: If any provision of the Terms and Conditions is declared invalid or unenforceable by a court or other binding authority, the remaining terms (or parts), conditions and provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
• Language versions: Any translations of these T&Cs from English into another language are made solely for your convenience. In the event of discrepancies between different language versions, the English version shall prevail
• Governing Law & Dispute Resolution: These T&Cs shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any dispute, controversy or claim arising out of or in connection with these T&Cs shall be subject to the jurisdiction of the courts at Islamabad as the legal venue.
• Binding Contract: These T&Cs form a contract between you and Ufone.

How can I start using this WhatsApp Service?
You need to save (03311333100) as a contact on the mobile device. Upon saving the number, you will be able to start using WhatsApp Service by starting a chat with the saved contact.

Can I talk to a Ufone representative through this account?
No. This is an automated service and will display a list of features which are available from this channel.

Can a Ufone Representative talk to me through the Ufone WhatsApp account?
No.

What is a Ufone WhatsApp Account?
This is Ufone’s official presence on WhatsApp. It is designed to help you get the information you need easily without memorizing dialing codes.

How can I use it?
Just send ‘Hi’ to 03311333100 on WhatsApp.
After getting the response, you can reply with the number of the information you want and the Ufone WhatsApp account will send you what you need

Are there any charges to use a Ufone WhatsApp account?
The Ufone WhatsApp account is the same as any other WhatsApp account. Talking to it is the same as talking to any of your family, friends, or colleagues. Default internet usage charges will apply.

Are WhatsApp Services for Postpaid & Prepaid Customers?
This service is for both Postpaid & Prepaid customers.