UTrack

Ufone has always been at its best when it comes to new and innovative value added services. Keeping up with this tradition Ufone offers an innovative location based services (LBS) under the brand name UTrack Business. This service will allow Businesses to monitor employees and track their workforce, ensuring effectiveness and safety.

  • Track Employees - The service will help meet requirement of the corporate sector and organizations by tracking/updating their employees’ locations.
  • It will keep detail logs of all employees.
  • Employer can check updated information through web or even check history log through the web interface.
  • Location of individuals can be seen on map.
  • Business can create multiple hierarchies to manage their accounts by groups or regions as required with separate logins.
Main Features

  • Create Hierarchy, Add and view member
  • Check Employees updated information in every 60 or 30 minutes
  • 15 Minutes Timer
  • Email List
  • Team View
  • Route View
  • View Point of Interest
  • Comments System
  • UTrack API
  • Real Time Tracking
  • Subscribers App
  • GPS Widget
Service Subscription & Unsubscription

Service Subscription Mechanism


Customers will SMS keyword ‘SUB’ to the short code 2937 to initiate the subscription process. Users will receive a reply asking them to confirm their subscription. Charges for subscription will only be deducted on customer’s confirmation. Subscription will remain active till unsubscribed. Also, the users can upgrade their packages at any time. A detailed subscription method is given below.

Service Un-subscription Mechanism


To unsubscribe users will SMS ‘Unsub’ to short code 2937 and follow the instructions. Short Code 2937 is charged at Rs. 1 + tax.

UTrack Business Package Change (Upgrade/Downgrade)


The existing users of UTrack business can upgrade or downgrade their package according to their need. They need to follow the below given procedure:

  • Send an SMS ‘Changeto <space> <Required Package>’ to short code 2937
  • You will receive an SMS from 2940 for confirmation
  • Please respond to this message according to the given instructions

UTrack Business Packages


Packages Group-A

Package No. of Employees No. of Tracking Additional Tracking
Bundles allowed
Charges per month
exclusive of tax
SMS Command Short Code
1A Unlimited 7,500 Yes 500 SUB <space>1A 2940
2A Unlimited 17,500 Yes 1,000 SUB <space>2A 2940
3A Unlimited 40,000 Yes 2,000 SUB <space>3A 2940
4A Unlimited 75,000 Yes 3,000 SUB <space>4A 2940
5A Unlimited 300,000 Yes 10,000 SUB <space>5A 2940


Packages Group-B

Package No. of Employees No. of Tracking Additional Tracking
Bundles allowed
Charges per month
exclusive of tax
SMS Command Short Code
1B 10 Unlimited No 750 SUB <space>1B 2940
2B 22 Unlimited No 1,500 SUB <space>2B 2940
3B 50 Unlimited No 3,000 SUB <space>3B 2940
4B 100 Unlimited No 4,500 SUB <space>4B 2940
5B 500 Unlimited No 22,500 SUB <space>5B 2940


Additional Tracking Bundles (only for Package Group ‘A’)


Bundle Packages Bundle Charges Total Tracking Allowed SMS Command Short Code
Bundle 1 500 250 SUB <space>B1 2940
Bundle 2 1,000 1,000 SUB <space>B2 2940
Bundle 3 2,000 4,000 SUB <space>B3 2940
Bundle 4 3,000 9,000 SUB <space>B4 2940
Bundle 5 10,000 50,000 SUB <space>B5 2940


Web Interface

UTrack Business provides following access levels for web interface login, employee management and security.

Access Level 0 (Accountholder):


In the hierarchy, Account Holder is a parent account and will possess the main login; this is only account that will be charged. Account holder will have all the privileges to change and modify members. Account Holder’s MSISDN cannot be tracked unless added as a member/employee.

Access Level 1:


This is the second level from the top. Members of Access level 1 will have their own domain, with two other levels of hierarchy (level 2 and level 3) under them. Level 1 members will be able to modify, add and view members under their domain. Users of Access level 1 will also have the privilege to define tracking schedules for members in their domain and download hourly reports for their account.

Access Level 2:


User of access level 2 will only have viewing/tracking privileges. Users of Level 2 will only view and monitor ‘executives’ (Access Level 3) defined under them; tracking schedules will be defined by Level 0 or 1 users. However each user of Level 2 will have their personal login and password.

Access Level 3:


Executive is the last level in the hierarchy. They do not have any access on the web interface. They will be tracked as per the schedule defined.

Members and Subscribers with valid login id of UTrack Business will monitor through web interface http://UTrack.ufone.com/.

On a successful login you can use the navigate panel on the left side of the page to go to their desired option. You can perform the following function through the navigation panel:

  • Modify/update their profile.
  • Add member.
  • Modify member.
  • Check Location.
  • Check Log.
  • View Members.
  • New Features
  • Configure timer.
  • Change Password.
  • In check location you can check logs to see history locations of the tracked members.
  • In Check log you will be able to check history & activity log of your account.
  • In view members, details of all the members and their current status can be viewed.
  • In New Features you can get details and subscribe to new features for UTrack Business.
  • In the configure timer option you can define the hour and day at which they want to check the location of the targeted user.
  • In UTrack Business a definition will be made for all employees.

UTrack Business Features (addons)

15 Minutes Timer Addon


This new feature will now allow subscribers to track their workforce every 15 minutes, rather than 1 hour or 30 minutes. Subscribers can now set 15 minutes timer for a set of or individual employee on different days, depending on employee's shifts e.g. If subscriber has 3 employee working on different shifts, s/he can set different 15 minutes schedules for each employee based on their working hours. On subscribing to this Add-On, a button "15 Minutes Timer" will be added on UTrack Business web portal. Simply click on the button to setup your new timer schedule.

How to subscribe via SMS

Send "15MIN" to 2937.

15 Minutes Timer Addon Price

Package Group-A (Limited Trackings)

Package Package 1A Package 2A Package 3A Package 4A Package 5A
Price (PKR) 500 1,000 2,000 3,000 10,000
Additional Trackings Awarded 2,500 6,000 14,000 25,000 10,0000
SMS Command SUB<space>F1A SUB<space>F2A SUB<space>F3A SUB<space>F4A SUB<space>F5A
Short Code 2940 2940 2940 2940 2940
Limitations No Tracking Scheduler Limit i.e. 24 Hrs 15-Min Tracking Possible


Package Group-B (Unlimited Trackings)

Package Package 1-B Package 2-B Package 3-B Package 4-B Package 5-B
Price (PKR) 750 1,500 3,000 4,500 22,500
Additional Trackings Awarded 4,000 10,000 22,500 40,000 225,000
SMS Command SUB<space>F1B SUB<space>F2B SUB<space>F3B SUB<space>F4B SUB<space>F5B
Short Code 2940 2940 2940 2940 2940
Limitations No Tracking Scheduler Limit i.e. 24 Hrs 15-Min Tracking Possible


Additional 15-Minutes Tracking Bundles

The Subscriber can purchase extra 15-Minutes Tracking Bundles by following the Mechanism mentioned below:

15-Minutes Tracking Bundle Charges Total Tracking Allowed SMS Command Short Code
Bundle 1 5,00 2,500 SUB<space>F500 2940
Bundle 2 1,000 6,000 SUB<space>F1000 2940
Bundle 3 2,000 14,000 SUB<space>F2000 2940
Bundle 4 3,000 25,000 SUB<space>F3000 2940
Bundle 5 10,000 10,0000 SUB<space>F10000 2940


Geo Fence Add-on


Geo-Fencing is a technology that allows to select a geographic point using latitude and longitude information and then to create a virtual "fence" around that point of a given radius.



UBusiness is an innovative service specially designed for enterprises; enabling them to monitor their employees and plan schedule for their workforce. It ensures effectiveness and safety while optimizing the sales force efficiencies.

UBusiness geo-fence allows an administrator to set up triggers so when a person/GSM based device enters or exits the boundaries defined by the administrator, a text message, email alert or both is sent.

Subscription

UBusiness customers can subscribe to geo-fence add-on by sending 'Addon geofence' to SC: 2940. 15min Timer Add-on is prerequisite for the subscription of geo-fence add-on.

Geo-Fence Add-on Pricing

The subscription price for Geo-fence add-on is PKR: 1,000 per month. This add-on can be subscribed as an added feature of the 15 Min Timer. Geo-fence add-on will consume 15 Min Timer trackings which will be available with the customers. This add-on does not restrict the subscribers from applying Geo-fence to any number of members. However, this has to be kept in mind that higher number of members defined for 15 Min Timer, Geo-Fencing shall require more tracking quota to perform the scheduled tracking. This quota can always be enhanced using the 15 Min Timer Additional Tracking Bundles.

Data storage and validity

UBusiness geo-fence; being one of the most tracking-intensive features shall result in acquiring the member locations at a very high frequency and therefore, it is not possible to keep a record of all those locations within the live database. Only the Geo-fencing events such as a member entering or leaving the defined Geo-fence points and alerts shall be stored in the database and shall be accessible to the subscribers.

NOTE: Geo-fence activity logs will be available for a maximum period of 3 months. Logs and data older than the specified time period shall be purged out of the system. Therefore, no such claims or requests shall be entertained.

Email list Addon


This new add-on will allow existing UTrack Business users to receive tracking report of all their employees automatically every 12 hours to their specified email mailing list.

User will click the new tab ‘Email List’, where they will be able add email address of the users they want to add in the mailing list.

How to subscribe via SMS

Send "EMAIL" to 2937. Users will receive a reply asking them to confirm their subscription.

Email List Addon Price for Package Group A

PKR. 1,000; send “SUB<space>EA” to SC: 2940

Email List Addon Price for Package Group B

PKR. 2,000; send “SUB<space>EB” to SC: 2940.

The email will also be generated at double frequency i.e. after every 6 hours.

Team View Addon


This new feature will allow users of UTrack Business to see the location of all the members added in a particular team on the map at the same time. On subscribing to this features, a button ‘Team View” will be added on the web interface.

How to subscribe via SMS

Send "SUB<space>TA" to 2940

Team View Addon Price for Package Group A

PKR. 1,000 View Addon Price for Package Group B

Free of Cost (FOC). Activate from the portal.

Route View Addon


This feature will allow user of UTrack Business to see the route of any individual employee in a single view on map. The route will be built on the basis of locations registered on specified intervals. A button ‘View Route’ will be added on the web interface after user successfully subscribe to this features.

How to subscribe via SMS

Send "SUB<space>RA" to 2940 Route View Addon Price for Package Group A

PKR. 1,000

Route View Addon Price for Package Group B

Free of Cost (FOC). Activate from the portal.

View Point of Interest Addon


This powerful feature will allow users of UTrack Business to add their own point of interest on the map. Giving the option to users to add their own reference points for better tracking and user experience. After successfully subscribing to this feature, a new button/tab ‘POI will be added on the web interface

How to subscribe via SMS

Send "SUB<space>PA" to 2940

View Point of Interest Addon Price for Package Group A

PKR. 1,000

View Point of Interest Addon Price for Package Group B

Free of Cost (FOC). Activate from the portal.

Comments System Addon


This new feature will offer you the convenience to send comments from field that will be stored along with the location and time in the UTrack Business application. This new feature will allow you to send comments from field that will be stored in the UTrack Business application. The comment, along with the time and location of the member when the comments were sent, can be viewed and downloaded from the UTrack web interface anytime.

UTrack Comments ad-on allows customers to send comments from field that are stored in the UTrack Business application server. The comment, along with the date, time and location of the customer are automatically updated and can be viewed or downloaded from the UTrack web portal anytime.

How to subscribe via SMS: Send "ADDON COMMENT" to 240.

Price: PKR. 2,000** if Package 3-A,

and

Price: PKR: 3,000** if Package 3-B

** Please note, the price of this addon is based on your UTrack Business package price. If you upgrade or downgrade your UTrack Business account, the price of this addon will change accordingly. Please see FAQs for more details.

Subscription

Send SMS ‘Comment' to 2937. Users will receive a reply asking them to confirm their subscription.

Customers can also subscribe to the UTrack Comments System ad-on by logging on to their account from UTrack web portal UTrack.ufone.com and selecting enable option for Comments System from New Features tab.

Customers can unsubscribe to the UTrack Comments System via the UTrack web portal UTrack.ufone.com and selecting 'disable' option for Comments System tab.

Comments System Addon Price

The price of this addon and awarded Comments is based on your UTrack Business package price.

Kindly find below the package details:

Package Group-A

Package Package 1A Package 2A Package 3A Package 4A Package 5A
Price (PKR) 500 1,000 2,000 3,000 10,000
Comments Awarded 250 1,000 4,000 9,000 20,000
SMS Command SUB<space>C1A SUB<space>C2A SUB<space>C3A SUB<space>C4A SUB<space>C5A
Short Code 2940 2940 2940 2940 2940


Package Group-B

Package Package 1-B Package 2-B Package 3-B Package 4-B Package 5-B
Price (PKR) 750 1,500 3,000 4,500 22,500
Comments Awarded 375 1,500 6,000 13,500 45,000
SMS Command SUB<space>C1B SUB<space>C2B SUB<space>C3B SUB<space>C4B SUB<space>C5B
Short Code 2940 2940 2940 2940 2940


Additional Comments Bundles

The Subscriber can purchase extra comments by following the Mechanism mentioned below:

Package Bundle Charges Total Allowed Tracking SMS Command Short Code
Comments Bundle 1 500 250 SUB<space>C500 2940
Comments Bundle 2 1000 1000 SUB<space>C1000 2940
Comments Bundle 3 2000 4000 SUB<space>C2000 2940
Comments Bundle 4 3000 9000 SUB<space>C3000 2940
Comments Bundle 5 10000 50000 SUB<space>C10000 2940


UTrack API Addon


This new feature will allow you to automate the UTrack solution with any standard database or application on the client-end to fulfill all your tracking needs. Secured API connectivity will allow automated remote database or application connectivity. The secured access is defined by allowing only customers intimated server IP to access and fetch locations.

UTrack Business API ad-on allows UTrack subscribers to integrate UTrack Business with any application/database/web server to automatically track their workforce.

UTrack Business API integration manual is available on the UTrack Business web portal UTrack.ufone.com for assisting customers with the API integration process.

How to subscribe via SMS:

"SUB<space>API" to 2940.

Customers can also subscribe to the UTrack Business API ad-on by logging on to their account from UTrack web portal UTrack.ufone.com and selecting enable option for API from New Features tab.

Customers can unsubscribe to the UTrack Business API via the UTrack web portal UTrack.ufone.com and selecting 'disable' option for API feature.

UTrack API Addon Price:
Monthly API Charges: PKR 1,000

Real Time Tracking Addon


This new feature will allow you to view the location of your members anytime. By using this feature you may fetch the location of your members even between the designated standard 1 hour and 30 minute time intervals. This new feature will allow you to view the location of your members anytime. By using this feature you may fetch the location of your members even between the designated standard 1 hour and 30 minute time intervals

** Please note, the price of this addon is based on your UTrack Business package price. If you upgrade or downgrade your UTrack Business account, the price of this addon will change accordingly. Please see FAQs for more details.

How to subscribe via SMS:

Send ‘Live’ to 2937. Users will receive a reply asking them to confirm their subscription.

Real Time Tracking Addon Price:

The price of this addon and awarded Trackings is based on your UTrack Business package price.

Kindly find below the package details:

Package Group-A

Package Package 1A Package 2A Package 3A Package 4A Package 5A
Price (PKR) 500 1,000 2,000 3,000 10,000
Real Time Trackings Awarded 250 1,000 4,000 9,000 20,000
SMS Command SUB<space>L1A SUB<space>L2A SUB<space>L3A SUB<space>L4A SUB<space>L5A
Short Code 2940 2940 2940 2940 2940


Package Group-B

Package Package 1-B Package 2-B Package 3-B Package 4-B Package 5-B
Price (PKR) 750 1,500 3,000 4,500 22,500
Real Time Trackings Awarded 375 1,500 6,000 13,500 45,000
SMS Command SUB<space>L1B SUB<space>L2B SUB<space>L3B SUB<space>L4B SUB<space>L5B
Short Code 2940 2940 2940 2940 2940


Additional Real Time Tracking Bundle Price

The Subscriber can purchase extra Trackings by following the Mechanism mentioned below:

Package Bundle Charges Total Allowed Tracking SMS Command Short Code
R. T. Tracking Bundle 1 500 250 SUB<space>T500 2940
R. T. Tracking Bundle 2 1000 1000 SUB<space>T1000 2940
R. T. Tracking Bundle 3 2000 4000 SUB<space>T2000 2940
R. T. Tracking Bundle 4 3000 9000 SUB<space>T3000 2940
R. T. Tracking Bundle 5 10000 50000 SUB<space>T10000 2940


UTrack Business App

UTrack Business Subscriber’s App enables UTrack Business Subscribers and Team Leads to access to the different UTrack Business Features and Add-ons on Smartphones.

UTrack Business Mobile App shall simply replace the Personal Computers and LapTops enabling the Higher Management and Team Leads to keep an eye on their Field Force and Assets even when they are not in the office.

How to use UTrack Business App:

The application is present on the Google Play Store and searched UTrack Business or Ubusiness names or can be downloaded and installed on following link:

https://play.google.com/store/apps/details?id=com.syntecx.ubussiness&hl=en

UTrack Business App Price:

This app is Free of Cost for all UTrack Business Subscribers and Team Leads who are allowed to login the portal.

UTrack Business GPS Client Widget

GPS based Client Widget is developed for the Team Members and Employees which shall be installed in their Smartphones. It provides the Pin Point Location information of the Team Members and Employees using GPS. If GPS is OFF, no location shall be available. The widget shall be running in background without any interface.

GPS Widget shall provide Unlimited Pin-Point Tracking, as per already set Scheduler. GPS Widget Invitation Interface is available on UTrack Business Web Portal, through which the subscriber can send Signup Requests to the selected members and employees for the GPS Widget feature. GPS Widget Link shall be sent to the Member to download and install it on his/her smartphone.

How to use UTrack Business GPS Client Widget:

GPS Widget Link shall be sent to the Member to download and install it on his/her smartphone, which a member is invited to use GPS-Widget.

UTrack Business GPS Client Widget Price:

The Subscriber shall be charged with Rs. 200 per month per member. The charging shall start from sending the Signup Requests. GPS Widget shall provide Unlimited Pin-Point Tracking, as per already set Scheduler.
Terms & Conditions

  • Only a Postpay user can setup UTrack Business account.
  • Employees can have both prepaid or postpay connections for UTrack business.
  • Only Ufone numbers can be traced/tracked for all this services.
  • On successful subscription a Client Login ID and password will be created and communicated to the customer via SMS.
  • User will login on the following web portal http://UTrack.ufone.com/
  • Users can add employees or perform other activities. List of employees can be added in bulk by Ufone free of cost.
  • The location of all employees will be updated on the web portal accordingly to the set schedule.
  • The employer can also track the location of an employee through SMS by sending e.g. 'FIND 923335199942' to 2937.
  • The respective registration fee will be charged from the employer's post pay account every month.
  • To terminate the service, SMS 'UNSUB' to 2937.
  • The employee can also turn off their consent by sending 'Unsubemployers number' e.g. 'UNSUB 923335199942' to short code 2937. The status of target users will be updated on the web portal accordingly e.g. Permission granted, Permission denied, permission cancelled.
  • Location shown in Team View is of the last 30 minutes or last hour from the configured timer
  • Add-on can only be enabled through main account.
  • The charges of Inventory Management Add-on is based on users UTrack Business package price
  • Charges for Inventory management Add-on are on top of UTrack Business package charges and any other UTrack Business Add-on subscribed by the user Users can only subscribe to Inventory Management Add-on which is allowed on their package
  • Only Master Account holder can add, delete or edit Items
  • Sales team will not be able to update via SMS if SMS format is incorrect
  • Only those Sales Staff can update via SMS who are added on UTrack Business
  • Short code 6334 is free of cost.
  • Users will have to subscribe to Email List Add-on separately to get Inventory management
  • Email List Add-On charges are separate to Ufone Inventory management Add-on
  • Email list for Inventory management can be separate from email list for location tracking report
  • If users upgrade or downgrade their UTrack Business account, Inventory management Add-On will not change for 1 month of subscribing this Add-On i.e. users will not be able to upgrade or downgrade the Add-On for 1 month
  • After 1 month of user upgrading or downgrading their UTrack Business account, Inventory management Add-On and its charges will automatically upgrade or downgrade according to the main package subscribed
  • Users will receive email after 12 hours automatically to the specified email address (es)
  • If users upgrade or downgrade their UTrack Business account, 15 Minutes Timer Add-On will not change for 1 month of subscribing this Add-On i.e. users will not be able to upgrade or downgrade the Add-On for 1 month
  • After 1 month of user upgrading or downgrading their UTrack Business account, 15 Minutes Timer Add-On and its charges will automatically upgrade or downgrade according to the main package subscribed
  • In case user upgrade their UTrack Business account, their existing schedule will not be affected and they will simply need to add more users on 15 minute timer Add-On
  • If users downgrades their UTrack Business account they will have to remove members from 15 Minutes Timer, otherwise limit will be adjusted automatically by the system
  • 15 Minutes tracking timer can be set for all or selected employee for 8 hours only during 24 hours
  • Scheduler for each day has to be set separately
  • User can set separate schedule for different set or individual employee on different days
  • User can set different timing schedule each day for employee(s)
  • Customers cannot use these features without subscription of UTrack Business
  • Add-on can only be subscribed against confirmation from the MSISDN of main account holder
  • SMS confirmation is required for confirmation of subscription
  • Charges for these features are separate to UTrack Business package charges
  • Subscription charges will be added to customers bill on monthly basis till user unsubscribe
  • Charging for these feature is not on prorated basis
  • All charges are exclusive of tax
  • After Successful subscription user will have to log out and Log in to their account again for the feature to be enable on web interface.

Contact Us

  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email: customercare@ufone.com

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