Customer Care - Ufone 4G
  • Personal
  • Business

    • Customer Care

    Ufone Postpay at your Service!

    Sales & Service Centers

    Services Provided

    • Mobile Number Portability
    • Connection purchase
    • Bill payment
    • SIM Activation
    • Number blocking in case of lost or stolen SIMs
    • Transfer of subscription
    • Changing access levels
    • Number change
    • Address change
    • SIM replacement
    • Product / package change
    • Activation of VAS
    • Connection closure
    • Handset & other mobile accessories
    • PIN / PUK code number inquiry
    • GPRS
    • IR activation
    • Missed Call Notification
    • Call Forwarding

    Timings

    • 09:00 AM to 08:00 PM – Rawalpindi Saddar, Gulberg Lahore &Haidery Karachi
    • 09:00 AM to 08:00 PM – Peshawar, Rwp, Lahore, Islamabad, Gujranwala
    • Conference Call
    • FNF Activation / Changes

    Ufone Call Center

    Services Provided

    • Bill enquiry (credit limit, expiry date etc.)
    • Reporting of lost phone
    • Number blocking in case of lost or stolen SIMs
    • Connection status (active / inactive)
    • Tariff
    • Products information
    • Ufone Sales & Service Center information
    • Nearest dealer information
    • Ufone coverage areas
    • Emergency number information
    • International roaming information
    • Value added services information
    • Missed call alerts
    • Call forwarding
    • Conference call
    • FNF Activation / Changes

    Timings

    • 24 hours a day

    Queries, Information or Feedback

    • Dial 333 from UfonePostpay
    • 033-11-333-100 from Landline
    • Email: customercare@ufone.com
    • Fax: 111-333-900

    Term & Conditions

    • Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA
    • Effective 16th March 2018, taxes on all Postpay packages and products will be charged on the billing address according to the provincial taxes imposed by the Government of Pakistan, presented in the table below.
    Region Prepaid Balance Recharge,
    Postpaid Bills    		 Voice, Texts, VAS,
    Service & Maintenance Charges,
    Call Setup Charges,
    Line Rent    		 Internet / Data Services
    AIT GST GST
    Punjab 12.5% 19.5% 19.5%
    Sindh 12.5% 19.5% 19.5%*
    Khyber Pakhtunkhwa (KPK) – excluding tribal areas 12.5% 19.5% 19.5%
    Balochistan – excluding tribal areas 12.5% 19.5% 19.5%
    Islamabad Capital Territory 12.5% 17% 0%
    Azad Jammu & Kashmir 12.5% 19.5% 19.5%
    Balochistan Tribal Areas (PATA-Balochistan) 0% 19.5% 19.5%
    Federally Administered Tribal Areas (FATA) 0% 0% 0%
    KPK Tribal Areas (PATA-KPK) 0% 0% 0%
    Gilgit-Baltistan 0% 0% 0%

    Quick Links

    About Ufone
    Press Center
    e&
    Contact Us
    • Helpline (From Ufone): 333
    • Tel: 033-11-333-100
    • Email: customercare@ufone.com
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