FAQs – Frequently Asked Questions
How can I get a Double Number? How much will be additional subscription cost?
By simply dialing 660 or *66# you can get a Double Number against your one Ufone number. Double Number Subscription Charges will be Rs.30/month.
Can I buy more then one Double Number?
Only one Double Number can be allotted to one customer.
When I receive a call using my Double Number, how do I know the inbound caller is calling on my virtual number?
When you receive a call, 66 pre-fix will be visible before the number (6603331234567), so the subscriber will know that inbound call on Double Number.
How do I call from my Double Number?
Dial a pre-fix 66 before any number (6603337654321) in order to make calls from your Double Number.
When someone dials my Double Number, what number appears on their phone bill?
Your Double Number appears on their phone bill; your personal number remains anonymous.
Will my phone work as normal with its regular number?
Yes, your phone will continue to work as usual unless someone calls your virtual number you make call with 66 pre-fix.
What number shows up on my Double Number phone bill?
The billing will be done on primary number but you can see the call records of Double Number as well in the bill.
How do I get customer support?
Dial 333 or visit www.ufone.com
How do I cancel my account?
To unsubscribe from your account, just dial “660” and unsubscribe from there.
Can you explain the pricing of your Double Number Service?
Customers who sign up for our Double Number service are required a monthly fee of Rs.30 (+ tax). This gets you another Ufone’s phone mapped to your primary number. Call from Double Number will be charged at Rs.1.30 +Tax.
Are there any other costs associated with my Virtual Number bill?
How do I send an SMS message?
You can enter a text message and send out to any mobile number just like you would from your regular chat / SMS function on your phone but the caller ID shown to the other party would be your Double Number and NOT the primary phone number. Just need to add a pre-fix 66 before the number (6603335720085).
Do I have to install any device?
No, a big difference between our systems is that, you don’t need to install complicated devices and configure them; you just follow the IVR instructions.
How long will I own the assigned phone number?
Once assigned Double Number will remain with the user for good and users cannot change their Double Number.
Can I block the incoming calls on certain hours?
Yes you can block all calls in certain time ranges and/or days of the week. You can turn off/turn on your Double Number any time through 660 IVR.
Who can use the service?
Service will be available for both prepaid and post-pay users.
Can I make International calls and SMS from my Double Number?
- International calls from double number will not be allowed.
- International SMS from double number is allowed.
Do we need to go to service centres for buying a Double Number?
Since Double number will be attached with active primary number hence customer’s record will also be available in our system. Customer’s NIC or Passport Number is not required for the activation. Customer does not need to visit any Ufone service centre or franchise to obtain the DN.
Can I transfer balance from my Double Number?
Balance transfer is not possible through Double number, as it will only be used for CLI purpose.
Can I use SMS/Voice Buckets on my Double Number?
Can I port-out my Double Number?
You cannot port-out your Double number. Only your primary number can be ported out and then your Double Number will automatically become idle.
Can I use other VAS on my Double Number?
Other VAS cannot be used on Double Number. - See more at: http://ufone.com/vas/Utilities/double-Number/#sthash.vkWZHmcB.dpuf