Customer Care

Ufone Postpay at your Service!


Sales & Service Centers

Services Provided


  • Mobile Number Portability
  • Connection purchase
  • Bill payment
  • SIM Activation
  • Number blocking in case of lost or stolen SIMs
  • Transfer of subscription
  • Changing access levels
  • Number change
  • Address change
  • SIM replacement
  • Product / package change
  • Activation of VAS
  • Connection closure
  • Handset & other mobile accessories
  • PIN / PUK code number inquiry
  • GPRS
  • IR activation
  • Missed Call Notification
  • Call Forwarding
  • Conference Call
  • FNF Activation / Changes


Timings


  • 09:00 AM to 08:00 PM – Rawalpindi Saddar, Gulberg Lahore &Haidery Karachi
  • 09:00 AM to 08:00 PM – Peshawar, Rwp, Lahore, Islamabad, Gujranwala

Ufone Call Center

    Services Provided


    • Bill enquiry (credit limit, expiry date etc.)
    • Reporting of lost phone
    • Number blocking in case of lost or stolen SIMs
    • Connection status (active / inactive)
    • Tariff
    • Products information
    • Ufone Sales & Service Center information
    • Nearest dealer information
    • Ufone coverage areas
    • Emergency number information
    • International roaming information
    • Value added services information
    • Missed call alerts
    • Call forwarding
    • Conference call
    • FNF Activation / Changes


Timings


  • 24 hours a day


Queries, Information or Feedback


  • Dial 333 from UfonePostpay
  • 033-11-333-100 from Landline
  • Email: customercare@ufone.com
  • Fax: 111-333-900
Terms & Conditions
  • In Islamabad, AJK, Gilgit/Baltistan and FATA an additional 0.84% will be charged on all services and packages.
  • 19.5% FED on usage and other taxes on bill/recharge apply.
  • In Islamabad, AJK, Gilgit/Baltistan and FATA 18.5% FED and other taxes on bill/recharge will apply.
  • Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA

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