Q: Do I need to purchase a special number to avail International Roaming?
A: No, International roaming is available for all Ufone Postpaid and Prepaid customers.
Q: How can I make outgoing calls in a foreign country using Ufone International Roaming Service?
A: Simply dial “+” or “00” followed by the country code and the destination number (city code/mobile network code and the telephone number). For e.g. for Pakistan simply dial +92(city/mobile code) (number)
Q: How will the person call me from Pakistan?
A: By simply dialing your mobile number preceded by 0333/0334 code.
Q: What can I do if I have a problem while I am on Roaming?
A: You can contact Ufone Customer Care by dialing +92-51-111-333-100. You may also email your concerns/feedback at customercare@ufone.com
Q: How can I activate International Roaming on my Prepaid number?
A: All Ufone Prepaid Sims already have International Roaming activated on them.
Q: How can I activate International Roaming on my Postpay number?
A: By visiting your nearest customer service center / franchise or by calling 333.
Q: Where I can get the detailed information on tariffs and Roaming Partners?
A: Detailed information is available on our website www.ufone.com or you can call our Customer Care Representative by dialing 333 from your Ufone number or by dialing 051-111-333-100 from any other number.
Q: How long would it take for IR to be activated on my number?
A: The total activation time for Postpay is 6 hrs & prepaid Sims are already activated on IR.
Q: Can I use GPRS and Blackberry services while on roaming?
A: Yes, GPRS and Blackberry services are available in selected destinations. For complete coverage list please visit IR Coverage.
Q: How can I check my balance of prepaid number on International roaming?
A: For balance Check please dial *124#
Q: How can I recharge balance on my number on International roaming?
A: For Voucher recharge on prepaid number please dial *123*card number# send/ok (free of cost). For Postpay first you have to dial *125# for service activation (free of cost) then you have to dial *126*card number# Send/Ok (free of cost).
Q: Will Ufone Prepaid recharge cards be available in the country I will be Roaming in?
A: No, you should recharge your account up to Rs. 2,000 or more in order to avoid any inconvenience. Subscribers can also carry scratch cards with them to be loaded while roaming.Q: Can I manually select my network?
A: Yes, you can by the following method.

Nokia:	Menu > Settings > Phone Settings > Network > Selection > Manual
Motorola:	Menu > Settings > Network > Available Networks > Register Now
Sony Ericsson:	Menu > Connectivity > Mobile > Network/Networks > Search Mode > Manual > Select Network
Samsung:	Menu > Network Services > Network Selection > Manual
Imate:	Start > Settings > Phone > Networks > Network Selection > Manual
BenQ:	Menu > Settings > Network > Manual
LG:	Menu > Settings > Connection > Network Selection > Manual
Siemens:	Menu > Setup > Network > Auto Network; (press Change to remove the check mark, if checked) Choose Network. Press yes to change network
Blackberry:	Options (icon)> Mobile Network > Network Selection Mode > Manual

Note:
Please avoid using short codes for e.g. 333, 666 etc while using Ufone IR service.

Q: Is SMS Roaming service available for all Prepaid / Postpay customers?
A: Yes, roaming is available for Prepaid & Postapid customers.
Q: How do I activate the SMS Roaming service on my number?
A: You can activate SMS Roaming by sending a blank SMS to 766.
Q: How do I deactivate the SMS Roaming service on my number?
A: You can deactivate SMS Roaming by sending a blank SMS to 765.
Q: Are there any additional charges for sending an SMS to 766 & 765?
A: An SMS would cost Rs 1.79 (inclusive of tax).
Q: What announcement will be heard by the calling party in case SMS Roaming service is activated on my number?
A: Error in connection tone and no announcement is heard
Q: Within Pakistan would I be able to use any VAS or Voice call related services?
A: No, only SMS related services will work.
Q: Are there other options to activate SMS roaming other than sending SMS to 766?
A: You can call 333 or visit your nearest service center/franchise to activate this service.
Q: Is this service applicable for VPN?
A: Voice VPN services will not work but SMS VPN services will be available.
Q: While SMS Roaming service is active will this affect my SMS bucket subscription?
A: SMS buckets are available for non-roaming scenarios only.
Q: What security deposit is required for Postpay connections to avail SMS Roaming?
A: Postpay customers will have to make a security deposit Rs. 4,000.
Q: Where can I access to SMS Roaming tariffs?
A: Tariffs are available at IR Tariff . Only SMS roaming charges will be applicable.
Q: Would I be able to switch roaming networks in a particular country to attain lower SMS charges?
For example:
a. In Singapore switching networks from Starhub to Singtel or from Singtel to M1.
b. In U.K switching networks from O2 to Vodafone or from Vodafone to O2.
A: Network change would be possible and tariffs would be applicable as per the tariffs published on IR Tariff.